Why Us

There’s numerous rewards to Ownership

A Black Bear Diner franchise is a great addition to your portfolio

There’s Plenty of Room in Our Woods to Grow

Black Bear Diner growth chart from 2016 - 2021

Now is the perfect time to join the Black Bear Diner family as we expand and continue to see year-after-year expansion. Our Franchise Partners keep coming back for more as they continue to invest and grow footprints in their local markets. And there’s room to scale in your own market, as more than half of our growth is coming from franchise locations. Look at where we’ve been and where we’re going.


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A model that’s more than a meal

There are huge advantages in being a diner franchise with three nearly equal sales per daypart that contribute to a high AUV.

Breakfast with eggs

Our all-day breakfast offering stretches through dinner for higher, more favorable margins.

Black Bear Diner exterior

Dine-in, curbside pickup, third-party delivery, catering and private/event dining enhances guest convenience.

Black Bear Diner burger and fries

Our WOW-Factor food keeps them coming back with the quality and abundance unmatched in the family dining category.

Jukebox with Black Bear stuffed animal

Fantastic retail area featuring Black Bear Diner branded apparel, coffee, toys, mugs and more for heightened brand awareness and additional income.

We Won’t Leave You Alone in The Woods

Our support is centered around relationships. When you join us, you become family. Our comprehensive support is always in place to help you every step of the way. During your journey, you’ll receive:

Compass

New Diner Openings

Site Selection, Design and Construction

  • Proprietary demographic and analytic tools used with continuing support through construction, layout, and design

Pre-opening

  • Includes procedural manuals, back-of-house culinary support and ongoing consultation.
  • On-site pre-opening staff training

Hands-on Training Program

Including:

  • General & Assistant Manager: 6-week training program
  • Opening Procedures: 2-week opening support team
  • Kitchen Managers: 4-week training program

Ongoing Training & Support

Year-round Marketing Consultation

Includes assistance, local and national material programs.

  • Development of local store marketing programs
  • Media planning & placement
  • Social media monitoring & posting
  • E-Club / Passport program maintenance
  • Website maintenance
  • In-diner menus, placement and material design
  • Guest Relations support
  • Marketing program measurement

Onboarding Programs

Features e-learning platforms, annual conventions and “train the trainer” programs.

  • New diner opening and marketing support
  • “Bears in the Know” Learning Management & Communication Portal
  • Franchise business consultation and operations review
  • Franchise convention

Operations

  • Dedicated Franchise Business Consultants offer complete operational support
  • Business reputation management by Birdeye
  • Kitchen Display Systems for kitchen efficiency

Technology

  • Diner management tools for labor, accounting, inventory, food cost, reporting, etc.
  • Aloha POS
  • 24-hour POS help desk
  • Online ordering platform
  • Third-party delivery integration
  • Mobile payment functionality
  • PlayerLync digital recipe and plate presentation app
  • And many more tools

Culinary & Supply Chain

  • Purchasing and distribution negotiating
  • Menu administration
  • Limited time offer and new menu item development


Amit Singh – Multi-Unit Franchise Partner

“The training was amazing! They want Franchise Partners to be successful no matter what it takes.”

Amit Singh – Multi-Unit Franchise Partner

The right technologies right now

We know that the industry is driven by advancements in technology and pride ourselves on delivering best-in-class solutions for our Franchise Partners. We have invested in tools to improve operations, streamline the guest experience, leverage on-line ordering and delivery trends, receive guest feedback, and much more. From the latest POS system, seamless online ordering and back-office support, we provide your diner with the right tools to operate efficiently.
Black Bear breakfast food


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